Booking & Reservation Bookings are confirmed only after a non-refundable initial deposit of 50% of the total service fee has been made. The remaining 50% balance must be paid no later than 14 days before the event date. Dates cannot be held without a deposit. All bookings are subject to availability at the time of confirmation. 2. Payment Policy All payments should be made via bank transfer to the official company account. Payment receipts must be shared immediately after each transaction for proper documentation. Late payments may attract additional charges or result in cancellation of services. 3. Rescheduling & Cancellation Rescheduling: Clients may reschedule once (subject to availability) if notification is given at least 30 days before the event date. Cancellation: Cancellations made more than 30 days before the event will result in the loss of the 50% deposit. Cancellations made within 30 days of the event will attract 100% service charge (no refund). In the event of unforeseen circumstances (force majeure), Astonished Luxury Events reserves the right to adjust or reschedule the service delivery. 4. Client Responsibilities Clients are expected to provide clear event details, preferences, and necessary approvals in a timely manner to ensure smooth execution. Venue access, vendor cooperation, and on-site logistics should be arranged ahead of time. Any changes to the event scope (guest size, location, design theme, etc.) must be communicated no later than two weeks before the event. 5. Vendor & Third-Party Coordination Astonished Luxury Events works with trusted and verified vendors to maintain quality and reliability. Clients who choose to work with their own vendors must ensure all parties cooperate with the planning team. The company will not be held responsible for any vendor delays, errors, or failures not contracted directly through us. 6. Additional Charges Out-of-city or destination events attract extra charges for logistics, accommodation, and transportation for the planning team. Last-minute requests or major changes after final approval may incur additional fees. Any extra hours of coordination beyond the agreed timeline are billed separately. 7. Confidentiality & Image Rights All client information is treated as confidential. Astonished Luxury Events reserves the right to use event photos or videos for portfolio and marketing purposes, unless otherwise stated by the client in writing. 8. Service Guarantee Astonished Luxury Events guarantees: Professionalism from start to finish Creative excellence and timely delivery Premium-quality event design and coordination However, event outcomes may vary based on client collaboration, budget, and vendor responsiveness.